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Disability Awareness

Service Animals

Library staff and patrons often have questions about service animals. Some of these questions may include:

  • What is a service animal versus comfort/ emotional support animal versus therapy animal?
  • Do I have to let them in?
  • What can I say to the owner?
  • What can I do if the animal behaves badly?

It is important for libraries to have updated policies and/or procedures relating to accessibility and service animals to help answer these questions.

Explore the resources below to learn more. 

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Many of these resources and programs are funded under the provisions of the Library Services and Technology Act from the Institute of Museum and Library Services.